Whom to contact in case of incorrect/missing reimbursement? 24 April 2023 14:36 Updated Please contact the Home Charging Reimbursement Service Customer Support by e-mail at reimbursement-service@trafineo.com. Related articles Whom to contact in case of problems with my InCharge Portal? When can I expect my first reimbursement? What is the delay for a driver receiving a reimbursement on his/her bank account (starting with the charge event)? Is the Home Charging Reimbursement Service available if I produce my own electricity (e.g. via a photovoltaic system)? How to Contact Us